Refund & Cancellation Policy
Effective 2026-09-20 · Version 1.0
This policy explains when BannerAI impression-credit purchases may be cancelled, corrected or refunded.
1. Digital service
BannerAI provides digitally delivered impression credits that can be consumed immediately by live campaigns. There is no physical shipment.
2. Consumed credits
Credits already consumed by accepted campaign impressions are generally non-refundable because the service has already been delivered. Duplicate impressions rejected by BannerAI's idempotency protections are not intended to consume a second credit.
3. Unused credits
You may request review of unused purchased credits within 7 days of the successful payment. Eligibility may depend on whether the credits were promotional, partially consumed, bundled, discounted, subject to taxes, or purchased under a separate contract. Any approved refund is limited to the eligible unused paid amount.
4. Duplicate or incorrect charges
If you believe you were charged twice, charged an incorrect amount, or paid successfully without receiving the corresponding credits, contact us promptly with the BannerAI order reference and payment-provider reference. We will reconcile the transaction and either add the correct credits or process an appropriate refund/correction.
5. Failed or abandoned payments
A failed or abandoned checkout does not add credits. If your bank shows a debit for a payment that our provider reports as failed, the amount may be automatically reversed by the payment provider or issuing bank. Contact us if it is not resolved within the relevant banking timeframe.
6. Campaign cancellation
Pausing or cancelling a campaign stops future delivery but does not reverse credits already consumed by previous accepted impressions.
7. Refund method and timing
Approved refunds are normally returned through the original payment method where supported. Processing time depends on the payment provider, card network, bank and country. We will communicate the refund reference when available.
8. Taxes and fees
Taxes, payment charges, currency-conversion costs and non-refundable provider fees may be treated according to applicable law and the payment provider's rules.
9. How to request a refund
Email admin@vruxsol.com with your account email, workspace name, BannerAI order reference, payment reference, amount and reason for the request.