Grievance Redressal
Effective 2026-09-20 · Version 1.0
If a normal support request has not resolved your concern, you may use this grievance channel for escalation.
Grievance contact
Grievance Officer
Email: admin@vruxsol.com
Phone: +91 8460882301
What to include
Provide your name, account/workspace, contact details, relevant order/campaign reference, a clear description of the issue, and the outcome you are requesting. Do not send passwords, full card numbers or card security codes.
Response process
We will acknowledge and investigate grievances within a reasonable period and will follow any mandatory response timelines required by applicable law. Complex matters involving banks, payment providers or third parties may require additional time.
Other rights
This process does not limit any rights or remedies that cannot legally be waived.